We are setting a new benchmark for integrity in Singapore's renovation industry.
Loungë & Suitës is the only interior design firm with an exclusive delay Compensation Clause. If we fail to complete your suite on the agreed date, we will pay for your waiting time.
Operational Discipline over Volume
To uphold our Compensation Clause, we strictly limit our operational capacity to 3 active projects per designer at any single point in time. We maintain strict quality control and do not subcontract renovation works to third parties. This guarantees the signature quality of Loungë & Suitës, delivering an uncompromised experience for every client.
Working Days vs Calendar Days
Your peace of mind is our number one priority. That is why we build our schedules based on Working Days and property type, strictly accounting for MCST restrictions, Sundays, and Public Holidays. By factoring in these potential pauses upfront, we remove the uncertainty, ensuring we know exactly when your handover date will be.
*Hover over days to see activity status
Total Visibility
From the first day of your renovation, we install a complimentary CCTV system in your house. This achieves two key goals: providing full transparency of your renovation progress, and securing your home against unauthorized access when the team is away."
Weekly Delay Compensation
We are the only firm in Singapore to offer contractual reimbursement for delay.
We define this clearly: Rental Income for investment units, and a Fixed Inconvenience Stipend for homeowners.
Timeline Payout Visualizer
We Pay You
$1,000
*Estimates for illustration. Final terms stipulated in contract.
Post-Handover Assurance
Your handover is not the end. it is simply the beginning of your residency. While the Singapore industry standard for defects liability is 12 months, we hold our craftsmanship to a higher standard.
We cover all L&S fabrication against natural defects. This includes carpentry laminates, plumbing leakage, and electrical wiring integrity for 2 full years.
You retain direct WhatsApp access to your Design Lead for the entire warranty period to coordinate any necessary rectification within 7 working days.
We utilize genuine Blum hinges and runner systems for all cabinetry, which carry a separate Lifetime Warranty directly from the manufacturer.
All carpentry structures are built using certified E0-Grade plywood, eliminating the harmful formaldehyde emissions and acrid chemical smells common in mass-market renovation.
Your First Day Home
Before we invite you for the official reveal, our Design Lead conducts a mandatory pre-handover inspection to identify and rectify minor paint or carpentry imperfections. We hold all suites made by L&S to an uncompromising standard.
We do not just sweep the floor. We engage professional industrial cleaners for a full chemical wash of all tiled areas and a deep vacuum of carpentry interiors, ensuring your home is dust-free and move-in ready.
Upon key collection, you will receive a warranty Handbook, a physical handover kit containing your 24-Month Warranty documentation, appliance manuals, and any Smart Home access codes.
This rigorous process ensures that when we sign the final handover, it is a moment of celebration, not stress.
Safeguarding Quality & Fairness
The L&S Timeline Guarantee is contingent on our total control of the site. If the Client engages external contractors (e.g., air-con installers, carpenters, or electricians not vetted by L&S) during the renovation period, L&S shall not be liable for any delays, damages, or timeline extensions caused by these third parties. The "Weekly Compensation" clause is voided if third-party delays occur.
To ensure structural integrity and finish quality, we strongly advise sourcing fixtures through L&S vendor partners. L&S accepts no liability for damages, fitment issues, or delays arising from client-supplied materials (e.g., online purchases from overseas) that arrive defective, late, or incompatible with the technical drawings. Rectification of such issues will be charged as a Variation Order (VO).
To maintain business viability while offering market-leading accountability, the total cumulative Weekly Delay Compensation shall not exceed a maximum duration of 12 weeks (3 months) or 5% of the total contract value, whichever is lower. This ensures a fair distribution of risk.
The original handover date is calculated based on the initial signed contract scope. Any Variation Orders (VO), design changes, or additional works requested by the Client after the 'Technical Manifest' sign-off will automatically render the original handover date void. A new timeline will be mutually agreed upon before additional works resume.
"Handover" is defined as the property being functionally habitable (e.g., functioning plumbing, electrical, and essential carpentry). Minor aesthetic defects (e.g., paint touch-ups, hairline scratches) identified during the White Glove Inspection do not constitute a 'delay' in handover and will be rectified during the warranty period.
The Handover Deadline is extended automatically in events of Force Majeure, including but not limited to: Acts of God, pandemics, BCA/HDB permit processing delays beyond normal service standards, or national supply chain halts. The Indemnity Clause applies strictly to delays caused by L&S project mismanagement.
The timeline commences only upon the successful acquisition of all necessary permits (HDB/MCST) and full site access. Delays in approval from building management or failure by the Client to provide access keys will extend the deadline day-for-day.
Eligibility for the Weekly Delay Compensation requires that all progress payments from the Client to L&S have been cleared strictly according to the payment schedule. Any delay in payment by the Client pauses the renovation timeline and voids the compensation guarantee for the corresponding period.
Compensation for 'Loss of Rental Income' applies strictly to investment properties where a valid Tenancy Agreement or Letter of Intent was secured but voided/delayed due to the renovation overrun. In the absence of such documentation, the compensation rate defaults to the 'Own Stay' Inconvenience Stipend.
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Speak to Concierge